|Company Name||SELPEO recruitment|
฿60,000 ~ ฿70,000 THB / Monthly Salary See value in your currency
60000 THB =
70000 THB =
|Date Updated||January 18, 2018|
|Holidays||完全週休2日制 ,有給休暇 ,傷病休暇|
English (Intermediate - Preferred)
Japanese (Native - Required)
|Visa Status||Sponsorship available for the right candidate|
ESSENTIAL JOB FUNCTIONS:
◆ Be available to answer all inbound calls in a timely and efficient manner by maintaining a business like manner at all times.
◆ Actively contact new owners/members to welcome owners/members to the MVW family by providing advise and guidance on their vacation planning as well as their FDB assignment.
◆ Verify Owner/Member account information (name, address and phone number) when appropriate during all the call.
◆ Acknowledge and answer any written correspondence received from owners/members in a timely and efficient manner not exceeding 48 hours unless otherwise directed by management.
◆ Ensure that all policies and procedures that are outlined in MySource are followed to ensure that all Owners/Members receive the same excellent service through consistently correct answers.
◆ Utilize Siebel to document all exceptions, complex service issues, problem, concerns, resolution and as directed by management, to ensure that an accurate owner history is kept.
◆ To develop and maintain a good working relationship with other MVW and Partner departments including but not limited to International Liaison, Sales sites, Concierge on site, Exchange Company, Finance department and New Owner Administration.
◆ To ensure that all issues are responded to and closed within a satisfactory period of time and if necessary follow up with resorts and Customer Resolution in order to resolve issue.
◆ Anticipating the Owner’s/Members’ needs and being flexible in responding to them so that we may deliver the service and program they value.
※※※※※※ ポジションの詳細は応募後、担当者より案内を致します ※※※※※※
Selpeo recruitment established on Jan 2013 is a professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf our employers.
KAKAO TALK: selpeojapan